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Frequently Asked Questions
Processing Time: The time I need to prepare an order for shipping varies.
For United States: 3-5 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them.
Customers are able to cancel orders after purchasing (order status “processing”) but before shipping (order status “shipping”). Email me at: hello@girlwhocantsmell.com if you have questions about your order.
All sticker orders are shipped free via United States Postal Service (USPS)
Enamel pins ship for a flat rate of $3.50 via United States Postal Service (USPS)
Tees and mug orders are shipped via United Postal Service (UPS) Ground.
Currently, you can not place an international order on my website. Please visit my Etsy Shop to complete your order. You may visit here: https://www.etsy.com/shop/GirlWhoCantSmell
Also Please Note: The Postal Service is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. I UNFORTUNATELY CANNOT ship to the following countries:
- Angola • Guadeloupe • Republic of Congo • South Sudan
• Brunei • Liberia • Reunion (Bourbon) • Tajikistan
• Chad • Martinique • Saint Pierre and Miquelon (Miquelon) • Timor-Leste
• Cuba • Mauritius • Seychelles • Yemen
• French Guiana • Niger • Sierra Leone •
• Libya • Madagascar • Panama • Turkmenistan
I gladly accept returns and exchanges. Contact me within: 14 days of delivery.
You may email me if you have any problems with your order: hello@girlwhocantsmell.com
Ship items back within: 30 days of delivery.
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Return Address:
Yazmin Salazar Girl Who Can’t Smell
P.O.BOX 2330 San Luis, AZ 85349
PLEASE NOTE: The following items can’t be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
These items are shipped sealed in a clear plastic bag. If you open the sealed package you can not return these items.
If you are not 100% satisfied with your order I will refund or exchange within 30 days of ordering. Please email me before you send in a return. Returns must be sent to the address below with a note describing your order issue and a phone number to contact you:
Yazmin Salazar/Girl Who Cant Smell
PO Box 2330
San Luis, AZ 85349
Return shipping is the responsibility of the customer.
Secure options: I accept Visa, Mastercard, Paypal via Stripe.